Closing the loop
Three improvements to the referral process, for hospital administrators, practitioners and patients alike.
Between patient, referring provider and specialist
Solid communication ensures patients are scheduled for the care they need, enables the seamless exchange of necessary clinical information, and helps close the referral loop. Two-way communication between two clinicians, with the patient outside it, is the arrangement that produces most of the failures.
However the referral arrives
Use a tool that consolidates all referral information — phone, fax, or carried in by the patient. Getting all of it into an open-network, FHIR-enabled vendor-neutral application guarantees every patient is seen and speeds up scheduling.
With decision tools, not instead of decisions
Review referrals in terms of medical aid planning using data analysis tools, and automate the routing using clinical decision-making AI tools and medical IoT. The automation is of the routing and the chasing, which is administrative work. The clinical judgement remains with the clinician.
For each party
For patients
Confidence that their providers are working as a team, and visibility of where their referral has got to. Patients engage with care when they are treated as members of their own care team.
For practitioners
Less chasing, and an answer that comes back rather than disappearing.
For administrators
Reduced manual work in a staffing crisis, which relieves some of the pressure on people who are already stretched.
See it in the platform.
GHNS, the navigation system.